Privacy Policy.

Last updated: 08/09/2025 

At NIVO, we respect your privacy and are committed to protecting your personal information. NIVO is part of PomeGran Inc., which is the parent company. When we say “we” or “our,” it refers to NIVO and PomeGran together.

This policy explains what information we collect, why we collect it, and how we keep it safe.

What we collect

  • Details you share when signing up, like your name, address, and contact info
  • Payment details so we can bill you
  • Service usage information (for example, how your connection is performing)
  • Information from credit checks or identity verification, when needed
  • Feedback from surveys or when you contact us for support
  • Website information like cookies and browsing data (see “Cookies and Tracking” below)

Why we collect it – We use your information to:

  • Provide and support the services you choose
  • Bill you and manage your account
  • Verify your identity and keep our records accurate
  • Improve our services and offer you options that might be helpful
  • Protect our network and prevent fraud
  • Meet our legal and regulatory obligations

Sharing information – We only share your information when it’s necessary:

  • With trusted partners who help deliver our services (for example, payment processors, technicians, or emergency service providers)
  • With credit agencies when managing risk or overdue accounts
  • With law enforcement or regulators if required by law
  • In emergencies where disclosure could protect life or property
  • If the business is ever sold or merged, your information may be shared with the new owner as part of that process. We never sell your personal information.

Cookies and tracking – Our website uses cookies and similar technologies to:

  • Make the site work properly 
  • Analyze usage so we can improve performance
  • Provide relevant ads or marketing messages 
  • You can control cookies in your browser settings. By using our site, you consent to this use.

Cookies and tracking – Our website uses cookies and similar technologies to:

We follow Canada’s Anti-Spam Law (CASL). If you agree, we’ll send you updates about products, promotions, or community news. You can unsubscribe anytime by clicking the link in our emails or contacting us directly. 

Your rights

You have the right to:

  • Access the information we hold about you
  • Correct or update your details
  • Withdraw consent for certain uses
  • File a complaint if you’re concerned about how your information is handled

To make a request, contact our Privacy Office at privacy@nivo.ca. If we can’t resolve the issue, you can escalate to the Office of the Privacy Commissioner of Canada.

Storage and security

We store your data securely in Canada. We take reasonable technical and organizational measures to protect it from loss, theft, or unauthorized access.